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Protecting Against Fraud
  • Article ID: 42313
  • Last modified date: September 24, 2013 14:09

Protecting Against Fraud

Fraudulent emails may also ask you to submit your personal information on a form in the actual email, by fax, or by replying to the email.

The information below will help you protect yourself from phishers and other forms of Internet fraud.

What is ID theft?
Identity theft occurs when someone steals your personal information to take over your accounts. 

What to do if you've been scammed
If you think you've given financial details to a scammer, contact your bank or credit card provider immediately.

If you think you've submitted your PeoplePC Online password in response to a scam, please contact PeoplePC immediately to reset your password.

Unless you check your credit report frequently, there's often no way to tell if identity thieves have used your personal information to obtain credit accounts or other services in your name. You can contact each of the credit reporting agencies to check your credit report:

• Experian 1-888-397-3742
• Equifax 1-800-685-1111
• TransUnion 1-800-916-8800

If you find that your personal information has been used fraudulently, contact local law enforcement immediately.

Tips for avoiding scams

  • Never send financial or secret information through email, as email is not encrypted and should not be considered 100% secure.
  • Choose your passwords carefully and keep them safe.
  • Do not provide personal information on a Web site unless you're sure it's legitimate.
  • Never click on a link in an email that requests personal information. To visit a Web site, always type the address directly into your Web browser.
  • The safest way to update your account information is to go directly to the company's account maintenance Web site.
  • Use PeoplePC Online's spaminator, which eliminates virtually all junk mail before it reaches your Inbox.

Recognizing legitimate PeoplePC Online requests

PeoplePC Online will NEVER request that you submit your credit card number, password, secret word, PIN, or last four digits of your Social Security number in an email.

  • PeoplePC Online may ask you to email us contact information (name, email address, mailing address, phone number, etc.).
  • Our phone system, call center representatives, or technical support representatives may ask for your password, secret word, PIN, last four digits of your credit card number or last four digits of your Social Security number in order to verify your identity as the account owner, update your account, or troubleshoot a problem. These channels are secure and you are safe complying with the request.

If you receive a request that appears to come from PeoplePC Online, and are not sure if it's legitimate, do not simply ignore it, as doing so may put your account at risk.

Reporting fraud

If you receive a fraudulent email, the best way to report it is by using the Spam button in your PeoplePC Web Mail.  By selecting a message and marking it as spam, it will automatically be reviewed by our anti-spam software to look for details that we can use to not only block that message, but similar messages in the future.  Please note, marking a message one time as spam may not be enough to block it immediately.  Spam is rarely ever sent from the same source twice and it may take several examples from multiple customers before we can determine the best way to identify it as spam in the future.

PeoplePC Online's commitment to fighting fraud

PeoplePC Online's Fraud Department proactively monitors PeoplePC systems for new fraud threats.

When fraudulent Web sites are discovered, we block access to them, report the sites to get them shut down as quickly as possible, and notify the authorities.

We are always working with law enforcement agencies to track down and stop Internet criminals and spammers.

We are also continuously expanding our suite of powerful tools like spaminator to help our members avoid Internet scams and hassles.

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